IT Operations Management (ITOM)

What is ITOM?

ITOM is the process of provisioning network resources, enhancing capacity planning, enabling optimal performance, and ensuring constant availability of your IT infrastructure. It comprises all of the networking and application monitoring tasks that help you offer uninterrupted, good quality service delivery to end users. An effective ITOM strategy helps organizations ensure network health, performance, and seamless service delivery, which are the critical components to garner client satisfaction and stay ahead of competition.

With that being said, organizations should not spend all their time, effort, and budget on using different tools to simplify their ITOM tasks. A unified tool that offers a clear, well-defined process to help them gain the right amount of visibility into their IT infrastructure and ensure peak performance, is the need of the hour.

Benefits of unified ITOM

A well-structured ITOM platform can help businesses resolve critical IT infrastructure bottlenecks.With an end-to-end IT infrastructure management solution ensuring optimal performance, organization can:

• Enhance capacity planning and provisioning: Understand and identify your network resource utilization trends and stay ahead of resource outages. Log historical utilization metrics and trends, with automated reports. For instance, you can plan storage needs well in advance to accommodate ever-increasing business requirements.
• Simplify IT resource management: Manage an organization's IT resources in a centralized manner, carry out resource request fulfillment, and enable seamless IT help desk functioning.
• Monitor health and performance of devices: Conduct regular health and performance checks for the various physical and virtual infrastructure components, and ensure their reliable performance.
• Monitor and manage network traffic: Ensure optimum bandwidth consumption, and shape traffic accordingly to avoid your IT infrastructure succumbing to bandwidth pitfalls.
• Meet global compliance standards: Make sure all devices are compliant with the latest security compliance standards, and automate periodic backups, and compliance checks.
• Avoid prolonged downtime: Setup proactive monitors to predict issues before they disrupt your IT, track misconfigurations, and perform periodic backups of critical configurations to enable effective incident response. Plan and implement effective disaster recovery strategies.
• Minimize impact on end users: Monitor business-critical applications and servers to ensure that the end-user experience is not affected. Ensure security is enforced across all vulnerable endpoints.

Challenges in ITOM: Why do you need an unified ITOM solution?

While ITOM helps network admins gain visibility into network resources, modernize IT infrastructures, and automate processes, without an unified IT operations management solution, management process can be complex. With networks becoming hybrid, distributed, and dynamic, network admins might face challenges such as:

• Limited visibility: Network admins require complete visibility at all times into the organization’s IT infrastructure across multiple layers: physical layer, application layer, security layer, and transmission layer. However, legacy ITOM tools and solutions fail to effectively enable complete visibility into modern IT infrastructures.
• Disparate tools and data sources: Most network admins today still depend on different independent tools to carry out ITOM processes and tasks.While it might seem appropriate to use dedicated tools for different networking, application, or service components, this results in disparate sources of data for ITOM. Also, with several tools for ITOM, IT admins must strike a balance between each of them. Focusing too much on one tool could result in missing key loopholes and network issues logged by other tools.
• Lack of integrations: Outside of Ops management, ITOM also requires teams to communicate and collaborate with each other. Importantly, with IT now relying on ticketing and help desk software for smooth functioning, without integrating with required tools, ITOM can be tedious.
• Scalability, high costs, and budget constraints: The different tools used are often expensive. Without carefully understanding their licensing terms and models, network scaling becomes a costly process that can strain the IT budget.

Enter OpManager Plus, a unified solution with capabilities built to simplify your entire ITOM cycle

ManageEngine OpManager Plus is an unified ITOM solution trusted by network admins world wide. This integrated IT operations management tool is packed with advanced IT operations monitoring capabilities that ensure optimal performance of your organization's IT infrastructure.